NATIONAL INSURANCE POLICY
Once you are a registered member, you become insured and covered under Rugby Canada’s insurance policy for the season. This includes Sports Liability Insurance, Sport Accident Insurance, Provincial Excess Medical Coverage, and Travel Coverage while on sanctioned Tours.
Under the insurance program, the activities that are covered include sanctioned or authorized activities, such as games, practices, tournaments, camps, events, and tours. Tours require a separate sanctioning application to access the Travel Coverage in the insurance program.
More information on insurance procedures:
HOW TO MAKE AN INSURANCE CLAIM (WITHIN CANADA)
Once you are a registered member, you become insured and covered under Rugby Canada’s insurance policy for the season. This includes Sports Liability Insurance, Sport Accident Insurance, Provincial Excess Medical Coverage, and Travel Coverage while on sanctioned Tours.
Under the insurance program, the activities that are covered include sanctioned or authorized activities, such as games, practices, tournaments, camps, events, and tours. Tours require a separate sanctioning application to access the Travel Coverage in the insurance program.
1. Injury Report Form
Fully complete an Injury Report Form.
2. Witness Report Form
Fully complete a Witness Report Form.
3. Expense Claim Form
Fully complete questions 1-3 on a medical expense claim form (or if dental, have your dentist complete the dental statement of claim).
4. Doctor Note
Send a doctor note and/or prescription (or physician referral for treatment).
5. Invoices
Complete your invoice.
6. Submit Claim
Email all of the above to injuryclaims@rugby.ca
Please note that all documents must be fully completed. Documents that are not fully completed could lead to a delay in processing the claim. General inquiries regarding claims can be sent to injuryclaims@rugby.ca
HOW TO MAKE AN INSURANCE CLAIM (OUTSIDE CANADA)
Travel Medical Process (tours)
Only sanctioned tours will be able to make a claim against the national insurance program. Players who have been cleared to play international can not be exposed to the National Insurance Program.
Registered Participants of Member Organizations have extensive travel coverage under the National Insurance Program. This coverage will apply while on sanctioned and approved tours for member organizations.
Sutton Special Risk Insurance works with a Medical Assistance Service provider called, On Call International. By utilizing the Travel Medical Assistance Company, On Call International, members will be able to complete the following process if injury or sickness occurs:
1. Call Emergency Services
Call 911 or country emergency phone number for an ambulance (if necessary)
2. Refer
Refer to On Call International Member Card with dedicated phone and member number, call and begin the process
On-Call International
24 hours a day, 7 days a week
E-mail: mail@oncallinternational.com
North America Only: 1-855-464-8968
Calls from elsewhere in the world: 1-603-328-1355 (collect calls are accepted)
3. Hospital
On-Call International will direct you to the closest hospital (if necessary)
4. Guarantee Of Payment
Coach, Manager, Parent, Volunteer or individual themselves must ask for GOP (Guarantee of Payment) from On Call International for all possible medical expenses or treatments or tests that may take place at the hospital or medical clinic.
5. Payment
The hospital or medical clinic will work with On Call International to arrange and receive payment.
6. Treatment
The patient will receive treatment.
7. Complete & Submit Paperwork
Complete necessary paperwork (injury and witness reports and submit to Provincial Union for forwarding to Rugby Canada and Sutton Special Risk)
Injury & Witness Report Form, available here: https://rugbycanada.sportlomo.com/procedures/
INSURANCE CONTACTS & DOCUMENTS
PERSONAL ACCIDENT CLAIMS
Sutton Special Risk
33 Young Street Suite 270
Toronto, Ontario, M5E 1G4
Email: claims@suttonspecialrisk.com
Phone: 1-800-461-3292
RUGBY CANADA INSURANCE
Rugby Canada
Phone: (250) 483-1202
Email: injuryclaims@rugby.ca
CERTIFICATE OF INSURANCE REQUEST
Email: certificaterequestscanada@marsh.com
LIABILITY CLAIMS AND INQUIRIES
Marsh Canada Limited
120 Bremner Boulevard, Suite 800
Toronto, ON M5J OA8
Email: Toronto.Claims@marsh.com
Phone: 1-866-766-3579
After Hours Phone: 416-868-2600
Fax: 416-815-3680
TRAVEL MEDICAL CLAIMS
On-Call International
24 hours a day, 7 days a week
Email: mail@oncallinternational.com
Phone, North America Only: 1-855-464-8968
Calls from elsewhere in the world: 1-603-328-1355
(collect calls are accepted)
